Nameplate reading for appliance repair

Snap the nameplate. Skip the typing.

Take a photo of the appliance label. Brand, model and serial land on the service line. No more copying serials off a sticker behind the fridge.

Available on the App Store and Google Play.

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14 days free, no card to start.

Or get the app:

Download on the App Store Get it on Google Play

The nameplate on a refrigerator, photographed with a phone: model LSXS22423S/00, the rating, the refrigerant and serial number 511MRXV2D380.

The job in the app after the photo was read: a Detected from a photo card showing Refrigerator, LG, model LSXS22423S/00 and serial 511MRXV2D380, with an Insert into a new service button above the Services list.

Camera or gallery, from the job
Type, brand, model and serial
On the estimate and the invoice

See it on your phone

Swipe through the screens from the App Store.

App Store screenshot: Text the bill. Get paid. They pay by card from your text. Tips included. No card reader.

App Store screenshot: Customers pick the time. Share your booking link. They pick an arrival window, you confirm it.

App Store screenshot: Still unpaid? Remind in one tap. The balance and a ready reminder text, one tap away.

App Store screenshot: Know who’s calling. Before you pick up. Your customers’ names show on incoming calls, even if they’re not in your contacts.

App Store screenshot: Bring your customers. And your job history. Export a spreadsheet or CSV from your old software, pick the file, import.

App Store screenshot: Same account. Bigger screen. The browser dashboard for the evening at the desk: the week, the quotes, who still owes you.

From the sticker to the service line.

The job every appliance tech hates: copying a serial number off a sticker behind the fridge, then typing it again on the invoice.

Take the photo.
Open the job and add a photo, from the camera or the gallery. It's saved with the job's photos either way, so the label is on file the next time that customer calls.
It gets read.
The label is read for what matters: appliance type, brand, model number and serial. A suffix after a slash, like /00, stays on the model. The job shows a Detected from a photo card with what it found, and a button to copy it.
Insert into a new service.
One tap opens a new service line. It takes the name and price of your matching service template, and Make, Model Number and Serial Number go into the description, each on its own line. Problem and service are yours to write. Edit anything, save.

Named for the appliance. The line reads Refrigerator repair, not LG Repair. The brand goes in the description, where the customer can see what was fixed.
Priced from your templates only. No template for that appliance? The line is named for it and the price is left to you.
Snap the fridge, then the label. New photos on a job are checked until one turns out to be a nameplate. After that, the rest are just photos of the repair.
On paper, too. Make, model and serial print on the estimate and the invoice PDF, and stay with the job in the customer's history.
Feeds Draft. Tap Draft on the job and the reading is used with the customer's notes to propose the service lines, priced from your templates.

It works on a readable label with a signal. A faded, greasy or half-hidden plate may come back with nothing, and it never guesses. You can always type it in.

Start free trial

A job in the app: the customer's house, name, phone and address, the arrival window, Invoice and Pay, On my way and Arrived, and the Services list with a refrigerator repair, its make and model number in the description. — Where it lands: the job's Services list. The appliance details sit under the repair's name, so they print on the estimate and the invoice.

Everything else in the box

One app for the whole job, from the booking to the payment. Every feature is in every plan.

Paid by card, tips included
Text the invoice; the customer signs, tips and pays by card on their own phone.
Remind in one tap
Unpaid balances show in red, with a Remind button that writes the text for you.
Online booking
Customers request a window you're really free on your booking link, and you confirm it. No double-booking from your booking page.
Import your customers
Bring customers and job history over from a spreadsheet or CSV. Repeats matched.
Your day, in time windows
Jobs sit in the arrival windows you set, with a reminder before each one.
Know who's calling
On iPhone, a customer's name shows on the incoming call, even if they're not in your contacts.
Draft from your notes
Tap Draft and the service lines are proposed from the job's notes, priced from your templates.
Browser dashboard
The week, the route, the quotes and who owes you, on a bigger screen. Same account.

One plan. Every feature.

Try all of it free for 14 days. No card needed to start.

OnsiteBoard Pro

$49.99/mo

or $479.00 a year (about $39.92/mo). Save about $120 a year with the yearly plan, compared with paying monthly.

Online booking, signatures and payment reminders are in the one plan. No add-ons, no higher tier.
14 days free, no card to start
iPhone, Android and the browser dashboard, one account
Cancel anytime in your App Store or Google Play settings

Start free trial

Billed through the App Store or Google Play; renews until you cancel. You can start in a browser. The plan itself is bought in the iPhone or Android app. After the trial, without a plan, your jobs, customers and invoices stay viewable and exportable. Creating new work and sending documents by email from OnsiteBoard need a plan. Stripe's card processing fees are separate.

Questions techs ask

Which appliances can it read?

Any appliance with a readable nameplate: refrigerators, washers, dryers, dishwashers, ranges, microwaves, beverage fridges and the rest. It reads what the appliance is, the brand, the model number and the serial number.

What if the label is faded or greasy?

Anything it can't read with confidence comes back blank instead of guessed. Wipe the plate and take another photo, or type the numbers in yourself. Nothing is filled in that it didn't actually read.

Does it need a signal?

Yes, reading a nameplate needs a connection. In the phone app you can still open the job without one, and change its services if you opened them on that phone before; it syncs when you're back in range. The customer's signature needs a connection.

Does it fill in the price too?

Only from your own service templates. If you have a template for that appliance, the new line takes its name and price. If not, the line is named after the appliance and you set the price.

Will the customer see the serial number?

Make, model and serial go into the service line's description, so they print on the estimate and the invoice. You can edit or remove any of it before you send.

Next serial number? Take a picture.

Download OnsiteBoard, open tomorrow's first job and photograph the nameplate. 14 days free, every feature, no card to start.